Todays life is ever changing, dynamic and hybrid. Although being half public, the swiss post needs to reconquer and assert its place in people’s everyday life. We help the swiss post to evolve from a touch-point provider to an omni-present partner in streamlining their customers’ life.

With a human centered and systemic approach we created a multi-channel customer experience: proactive, intuitive and practical. With a strong stance at the core. Always inspiring for new ingenious services and products. Through a need oriented, dynamic and interconnected structure of services, products and touch-points, the swiss post ensures easy access wherever, whenever and however the clients need it. In a fresh and playful way. So that every interaction is a real pleasure. And feels like a natural component of everyones’ everyday.